Frequently Asked Questions

Do you have any questions about our services? may be below questions & answers may help you to understand our services.

Are there any hidden fees?

There is absolutely no hidden charges what so ever. You just have to pay the package price each month, you don’t have to pay the taxes even.

Am I locked into a long-term contract?

No, you are not locked with long term contracts, just pay month to month and enjoy unlimited graphic design services, you can even cancel any time, if not satisfied – hassle free.

How long is your turn-around time?

It depends on project length & number of revisions usually it takes around 24 – 48 hours for a simple project, complex design takes some time like website/app landing page, booklet, brochures etc..

 

I run multiple businesses. Can I use 1 account?

Yes, we know now a days entrepreneurs are too busy to run multiple business so, as a matter of fact, we have build a software where you can manage multiple design request and brands.

Do I own the rights to all my designs?

Yes, you reserve all the rights to all designs we will create for you. We mainly use free photos from freepik.com, pexels.com and pixabay.com but If incase we need stock photos, you will be granted license for that photo too. However the material you provide to use are assumed to be licensed and owned by you. If you provide unlicensed materials to us, then we are not responsible for the right of the final design.

How many hours a month will my team work on my projects?

It’s totally depends on how many projects you submit and how responsive you are with the comments and feedback, we do not charge hourly, we charge one flat rate month to month and provides “unlimited” services and we do mean it.

Are you able to completely design iOS/Android Apps?

Yes, we provide iOS/Android Apps design services but this type of projects takes time and require extensive reviews, revisions and approval for each pages.

Do you make canceling difficult?

No, you can cancel at any time by sending an email to the project manager or emailing at support@designsteinonline.com the only question you will be asked that why you are leaving and how we can improve our services?